Refund Policy

Articles ordered in the sourcelugano.ch e-shop can generally be returned within 10 days of receipt. Source Lugano will only refund payments already made after the goods have been returned. Refunds are only possible if the goods reach us in perfect, new condition. Sealed items (e.g. books) can only be returned in their original packaging and unopened. The customer bears the costs for returns to Source Lugano.
Defective items can be returned within ten days of receipt, provided the defect is not due to culpable behavior on the part of the customer. Items with hidden defects can be returned within ten days of the defect occurring. A reimbursement of the return costs to the customer is intended in these cases, but Source Lugano must be contacted in advance and the shipping method agreed.

The address for returns is:

Source Lugano Sagl
c/o sourcelugano.ch
Via Guglielmo Marconi 2
6900 Lugano
Svizzera

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