sourcelugano.ch - AGB

 

General terms and conditions of business

Scope of the GTC

WIP Trading AG (hereinafter "Source Lugano") provides all deliveries and services on the basis of these General Terms and Conditions. The General Terms and Conditions apply to all orders made in our e-shop, but not to orders and purchases in our sales outlets.

 

  1. Offer and conclusion of contract

Our prices are given in Swiss francs (CHF) and include the statutory Swiss VAT of 7.7%. For customers or Deliveries with a destination outside of Switzerland are reduced by 7.7 percentage points. The shipping costs are not included in the prices. If shipping costs are charged, these are shown separately when the order is completed (step "Order overview") (cf. 3. Shipping costs).

Our e-shop range is constantly updated. However, there is a possibility that items, although included in the e-shop, are no longer available. If an item is no longer available, the customer will be informed by email. Any remaining orders remain valid.

The purchase contract is concluded when Source Lugano accepts the order.

 

  1. Order and Payment

Orders can only be placed via the online ordering system of our e-shop. Orders via telephone, fax or e-mail cannot be considered.

Source Lugano accepts the following means of payment: Visa, MasterCard, Postcard, TWINT, prepayment.

 

  1. Shipping Costs

The shipping costs for Post Pac Priority (A Mail) & B Mail orders and/or destinations outside of Switzerland and Lichtenstein are calculated individually for each order. They depend on the size of the order and the destination of the order. The shipping costs are shown when the order is completed (“Order overview” step) and charged to the customer.

Shipments with a destination outside of Switzerland can be charged with customs and VAT costs of the country of destination. Source Lugano has no influence on these costs. The customer bears these costs.

 

  1. Delivery times

The following delivery times generally apply:

Switzerland

B - Post about 4-5 working days from receipt of order

Post Pac Priority (A-Post) about 1-3 working days from receipt of order

Pick up in Lugano or Zurich 1 – 2 days depending on stock.

 

Europe

 

7 - 21 working days from receipt of order

Non-European countries 10-30 business days

This information is without guarantee. In exceptional cases, it is possible that the deadlines mentioned will be exceeded.

 

  1. Retention of Title

The goods remain the property of Source Lugano until full payment has been made.

 

  1. Return Policy

 

Articles ordered in the sourcelugano.ch e-shop can generally be returned within 10 days of receipt. Source Lugano will only refund payments already made after the goods have been returned. Refunds are only possible if the goods reach us in perfect, new condition. Sealed items (e.g. books) can only be returned in their original packaging and unopened. The customer bears the costs for returns to Source Lugano.

 

Defective items can be returned within ten days of receipt, provided the defect is not due to culpable behavior on the part of the customer. Items with hidden defects can be returned within ten days of the defect occurring. A reimbursement of the return costs to the customer is intended in these cases, but Source Lugano must be contacted in advance and the shipping method agreed.

 

The address for returns is

Source Lugano SAGL, c/o sourcelugano.ch

Via Guglielmo Marconi 2,
6900 Lugano
Switzerland

 

  1. Liability

Source Lugano assumes no liability for any damage caused by the use of the purchased products, especially improper use.

 

  1. Privacy / Security

Source Lugano only saves the customer data required for business transactions and uses it exclusively for this purpose. All customer data is treated confidentially in accordance with data protection legislation. All data is transmitted securely via https (SSL encryption).

 

  1. Jurisdiction

Our business activities are based exclusively on Swiss law. Place of jurisdiction is Basel-Stadt.

 

  1. General

By submitting an order to Source Lugano, the customer confirms that they have read, understood and accepted the general terms and conditions.

 

Source Lugano SAGL, c/o sourcelugano.ch

Via Guglielmo Marconi 2,
6900 Lugano
Switzerland

 

hello@source.lu